Shipping + Handling
Customer service is of utmost importance to us, and we hope the following information answers any questions or concerns you may have. If your question isn't addressed here, please don't hesitate to email [email protected]
Order processing times
Most orders ship the following business day. When we're extra busy, it may take up to 3 days.
Shipping methods- Knitting needles, Bali Jewelry, and Wooden Wheels.
All packages are shipped via Canada Post.
Shipments destined for the United States ship via Small Packet USA Air (7-11 days). Canadian shipments ship via expedited Parcel (2-6 days). International orders ship by Small Packet International Air (7-11 days)
Please note: Only Canadian shipments have tracking numbers.
Shipping methods- Door track hardware kits
All packages are shipped via Canada Post. Door track hardware kits destined for the United States ship via Expedited Parcel (2-6 days). International orders ship via Tracked Packet Int'l (7-11 days). Canadian orders ship via Expedited Parcel (2-6 days). Please note this shipping method has tracking numbers.
Please be aware there may be import duties/taxes/fees applied by your country. These fees are not included in our shipping fees and they are your responsibility as the customer.
Returns + Exchanges
We have a 100% happiness guarantee. If you need to return or exchange our handcrafted items, please email us at [email protected]
Please be sure to include a note with your order number. You don't need to let us know why you're returning an item. We just want you to love what you order!